1. Contact Us
  1. Call us on 01273 455530
  2. Contact Us
  3. Login


About Us

At SRW we are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at Websales@srw.co.uk.

Click here full terms & conditions in pdf format

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone.

If you have made a mistake on your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Delivery is free of charge to the UK mainland on all pre paid orders over £50 .For orders under £50 please allow £6.75 for carriage , For next day before 12.00 pm just add £15.75 (UK mainland only) . For details of delivery's to offshore islands and overseas please request prices a nominal carraige charge for these areas will be shown but this will be confirmed before delivery

Delivery Schedule

We aim to deliver your order right away. We will normally send your order to you using a next day service where possible .

For international orders shippings times varies dependant on destination this will be confrimed with you prior to despatch

Orders are usually be despatched the same day as receipt for orders received after 3.00pm we will make every effort to despatch the goods the same day if at all possible ( please note there may be a delay in receiving your order from the internet ) Please note that with internet orders this applies to working days i.e. an order recieve on Saturday would be despatched on Monday the next working day.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. If for any reason you are not satisfied with the goods we send you then simply return them to us unused and in good condition within 14 days and we will refund your money in full. (excluding shipping costs )

Reaching Us

If you need to reach us, please email us on websales@srw.co.uk, alternatively, you can call us on +44 1273 455530 or fax us on +44 1273 455575 or write to us at SRW Unit 4 Harbour Way, Shoreham By Sea, West Sussex. BN43 5HG England.

Privacy Policy

SRW do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.